VodafoneZiggo is dedicated to providing seamless connectivity to millions of customers. With a vast network spanning over 450,000 kilometers of cable and more than 450,000 street cabinets, the company’s hundreds of field technicians perform over 700,000 service, installation, and repair visits annually.
To optimize their workflow and ensure they can focus on delivering the best customer experience, VodafoneZiggo collaborated with CLEVR to develop the Field Tool 2.0, a Mendix low code application designed to streamline field service operations.
Maximizing Technician Efficiency, Minimizing Effort
The Field Tool 2.0 simplifies daily tasks for field service technicians, ensuring they have access to all necessary information at their fingertips. Built with a strong emphasis on usability, efficiency, and agility, the application allows technicians to focus on resolving customer issues rather than navigating complex systems.
Key Benefits:
- Technician-first design – Developed in close collaboration with technicians, ensuring seamless adoption and ease of use.
-
Faster service resolution – Reduces administrative overhead, allowing technicians to focus on customer interactions.
-
Real-time data access – Combines multiple data sources into a single, intuitive interface.
-
Secure and scalable – Built with Privacy, Security, and Quality by Design principles.
-
Future-ready architecture – Integrated into VodafoneZiggo’s IT roadmap and easy to iterate to accommodate market demands.
A Platform Built for Collaboration and Growth
Field Tool 2.0 exemplifies how co-creation between business and IT leads to highly effective digital solutions. Technicians actively participated in the design, development, and testing phases, ensuring the application truly meets their needs. This Agile, iterative approach allowed for rapid enhancements and fine-tuning, making the tool an indispensable part of their daily workflow.
With technicians saving an average of 10 minutes per truckroll, VodafoneZiggo has already seen significant efficiency gains. More importantly, happy technicians lead to happy customers, reinforcing VodafoneZiggo’s commitment to exceptional service.
The Power of Mendix Low Code
The development of Field Tool 2.0 highlights why Mendix low code is an efficient choice for building enterprise applications:
-
Agility: Rapid development and deployment of new features.
-
Easy Iteration: Continuous improvements based on real-time feedback.
-
Seamless Integration: Connects effortlessly with existing IT systems and data sources; including legacy systems.
By leveraging Mendix low code, VodafoneZiggo and CLEVR have created a scalable, future-proof platform that empowers technicians, optimizes operations, and enhances customer service.
CLEVR & VodafoneZiggo: A Partnership for Success
This project shows the power of collaboration, turning ideas into real solutions through teamwork and innovation. With CLEVR’s expertise in low code development and process optimization, VodafoneZiggo has transformed its field service operations, ensuring its technicians have the right tools to deliver an outstanding customer experience—anytime, anywhere.
With Field Tool 2.0, VodafoneZiggo is ready for the future—maximizing efficiency, reducing effort, and delivering the best service possible.
Get in touch
